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Service 04 — CRM

Answered in under sixty seconds.

Most shops lose more money in the follow-up than in the ad account. You’re under a hood, the phone rings out, and that lead books with whoever texted back first. We make sure that’s you.

Missed call — 2:14 PM
Missed call from +1 (602) 555‑0148
Inbound — Google Ads
Hey, this is Apex Tint — sorry we missed you, we’re on a car. What vehicle are you looking to get done?
Auto — sent in 38s
2021 Tacoma, want the ceramic all around. Saturday work?
Saturday 9:00 is open — $420 out the door, lifetime warranty. Want me to hold it?
38s
Median first reply
41%
Dead quotes revived

What runs in the background.

01

Missed-call text back

Every unanswered call gets a text within a minute. This one feature usually pays for the whole retainer.

02

Speed-to-lead sequences

Form fills, Meta leads and chat all get the same instant reply, then a five-touch follow-up over nine days.

03

Quote reactivation

Every quote you sent in the last two years, worked properly. Revenue you already paid to acquire.

04

Review requests

Sent the moment the car leaves, when the customer is still impressed. Review velocity feeds your Maps ranking.

05

Reminders and no-show recovery

Confirmation, day-before nudge, morning-of text. An empty bay on a booked slot is the most expensive hour you have.

06

One dashboard, one number

Leads, replies, quotes, booked installs and revenue by source. Reviewed with you weekly, not buried in a PDF.

Switched on in two weeks.

WEEK 1

Import and map

Your contact list, your number, your pipeline stages. Nothing changes about how you already work the phone.

WEEK 2

Sequences live

Written in your voice, approved by you, then running on every lead without anyone remembering to do it.

ONGOING

Weekly scorecard

Fifteen minutes on the numbers: reply speed, close rate, no-shows. We fix the weakest one and move on.

How many calls did you miss last week?

Most owners guess two or three. It’s usually closer to twenty. We’ll count them with you on the call and price what they were worth.

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